Front staff not polite. I Found it very amusing I was damn near threatened about a $200 fee if the car was not returned clean. Get into the car the inside is dirty, reeks like cigarettes and had a cigarette burn on the seat. I had to even request a vehicle walk around to check for existing damage. The rental was being covered by an insurance claim I had the car for about a week and a half. During this time I was bothered twice with a threatening like call about the rental car, when it would be returned and how I would be charged out of pocket, even after being reassured by the insurance company it was all covered. very displeased about how I was treated, very displeased about the condition of the car I received and the service I was provided. Just this one experience with this hertz location turned me away from hertz all together. Wish I could give a zero star review.
..Terrible body shop.. 2 different stories brought car back 3 times still poo job..
Do not rent a car from here they will charge you for for cleaning without required
Front desk employees are rude. And they send your paperwork off to a collection agency even though the payment was made before picking up the rental. Will never rent from here ever again.
Adams auto body by allstate
I was worried when I initially saw the poor reviews. However, I was in and out with NO issues. Everything was explained and, honestly, it was the best experience I've had with a car rental company. I will definitely use them again and would recommend them to anyone in the area that is in need of a rental
Hertz is a US Car Rental based in Mchenry, Illinois. Hertz is located at 1811 West Illinois Route 120, McHenry, IL 60050, USA.
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